Privacy Policy

We would like to provide you with clear and concise information about the personal data salamanderstoves.com gathers, and exactly how you can view and control its handling.

On 25th May 2018, a new regulation comes into effect in the European Union, called General Data Protection Regulation. It provides strict and specific guidelines how personal data is collected and handled. This also affects companies and individuals that reside outside of the EU but collect data from EU citizens.

We completely agree that you should be able to see which information is gathered, why it is collected and how you can view it or opt-out altogether.

Table of contents

Who we are

We are the company Salamander Stoves, We are a small family owned business based in sunny Devon. Specialising in the production of our flagship stove, ‘The Hobbit’ and owners of the salamanderstoves.com website.

You will find more information about us, including our full address, on our company website.

What personal data we collect and why we collect it

Comments

When you leave comments on the site we collect the data shown in the comments form, and also your IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to us, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Information submitted through the contact forms on our site are sent to our company email, hosted by Gmail. Google adheres to the EU “Privacy Shield” policy and you can find more information about this here.

While we keep these submissions for customer service purposes they are never used for marketing purposes or shared with third parties.

Cookies

Our site uses the following cookies:

  • Google Analytics cookies – these are set for monitoring and tracking visitors behavior on the site.
  • WordPress logged-in cookies – these are used by WordPress to authenticate logged-in visitors, password authentication and user verification.
  • WooCommerce cookies – these are used by the WooCommerce plugin to track visitors and their purchased items in the cart.
Name of Cookie Purpose
_ga Google Analytics cookie used to distinguish users on a website to generate statistical information about their use of the website (privacy policy)
_gat Google Analytics cookie used to throttles number of requests received by users
_gid Google Analytics cookie used to distinguish users on a website to generate statistical information about their use of the website
woocommerce_cart_hash The first two cookies contain information about the cart as a whole and helps WooCommerce know when the cart data changes. The final cookie (wp_woocommerce_session_) contains a unique code for each customer so that it knows where to find the cart data in the database for each customer. No personal information is stored within these cookies.
See their Privacy Policy – https://automattic.com/privacy/
woocommerce_items_in_cart
wp_woocommerce_session_
cluid Clicky analytics – by default, the Service does not log any Personal Data of End Users; IP addresses are anonymized, “Do Not Track” headers and global
opt out cookies are honored, and custom data tracking is disabled
See their privacy policy
_jsuid Unique ID tracking cookie.

Embedded content from other websites

Articles on this site may include embedded content, like YouTube videos, for example. Embedded content from other websites behaves in the exact same way as if you visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged-in to that website.

Analytics

In addition to Google Analytics, we are using the following statistics on our site for performance and monitoring:

  • Affiliate performance statistics – statistics regarding our affiliates
  • WooCommerce statistics – statistics regarding our sales, conversion rates, refunds, etc.
  • Clicky statistics – statistics regarding our website usage.

Who we share your data with

We don’t share your data with third-parties in a way as to reveal any of your personal information like email, name, etc. However, some data is transferred and/or stored with third-party services we use, like cloud-based services and payment processors. This is done as a way to provide you with a better overall service and user experience.

Here are the services we use to make our own service better for you:

  • WorldPay – we use WorldPay as one of our payment processor. During checkout, a client will provide login information and credit card info. This information is processed directly within this gateway payment and we do not save it on our sites.

Who can see your personal information

If you are not registered on our site, there is no personal information we have or can see about you.

If you are a customer or registered on our website with a Salamander Stoves account, your personal information can be accessed by:

  • Our administrators
  • Our support when they need to (in order to provide support) get the information about the client accounts and access.

How long we retain your data

When you submit a support ticket or a comment, its metadata is retained until (if) you tell us to remove it. We use this data so that we can recognise you and approve your comments automatically instead of holding them for moderation.

If you register on our website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit that information, except for your password information.

How we protect your data and what data breach procedures we have in place

We protect customer data with the following site features:

  • We encrypt any user passwords as they are stored in the database – we cannot decrypt these passwords
  • Our CMS (WordPress) uses the following plugins to maintain security online:
    • all-in-one-wp-security-and-firewall – this provides a suite of options to provide security against hacking and other malicious activities

In case of a data breach, System administrators will immediately go through affected users and will attempt to reset passwords if needed after informing the user. See contact information at the bottom of this policy.

What rights you have over your data

If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us.

You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to you being our customer (i.e. basic account information like an email address).

We are preparing a dedicated contact form that will allow you to request a copy of your data or its removal from our database.

You can find additional information about related topics on the following pages:

Contact information

If you have any questions about this policy or would like to make a complaint, please contact us by email

  • Salamander Stoves, Rosemount, Canada Hill, Ogwell, Devon TQ12 6AF. Tel: 01626 363507 / 01626 333230. Email: mark@salamanderstoves.com
  • Data controller The data controller responsible in respect of the information collected on this website is Mark Lawrence.

Changes to this Policy

This Policy is active as of the date below and is updated from time to time. We will notify you via your registered email address or a notice on this website prior to any significant changes becoming effective regarding Personal Data. You should periodically review this page for the latest information.

May 25 2018

A family-run business with a story to share

Small Stove Installed in a Household Fireplace

Our Hobbit Stove Has Been Fitted!

"We had a Hobbit stove fitted this week by Alex Reay from Flues and Fires, and I just wanted to get in touch to say it is AMAZING and we love it! We have a lovely cast iron tiled fireplace which I was desperate not to lose when we installed a small wood burning stove, but until I found the Hobbit on Google, everyone told me it would be impossible to keep the fire surround. The Hobbit is perfect - not only does it fit very snugly, but it looks fantastic and the blue door complements the tiles very nicely. We are sitting enjoying a fire now and absolutely loving it! Thanks for creating such an amazing product."

Nicola Williams

Small Stove Installed in a Household Fireplace

The Best Stove Ever!

"It’s the best stove ever! It’s easy to light, very efficient, burns anthracite and stays in overnight (ours has been in for three weeks now). It even keeps a kettle of water at the ready for a cuppa! What more can I say, we love it! Just the thing to make our Yorkshire home cosy, and the cat loves it too!"

Lynn and Andrew, West Yorkshire

Small Stove Installed in a Household Fireplace

First Small Stove Installation

Was looking for a small stove for my first self-install. Found Mark very helpful. Knowledgeable, friendly service. Stove burns well and generates lots more heat than the previous open fire. What is not to like?

Sam

Small Stove Installed in a Household Fireplace

A Huge Thank You!

"Dear Mark and Gill, a huge thank you for designing and making the Hobbit stove! We had two different London-based fireplace companies tell us that we simply had to knock out the old cast iron and tile fireplace to fit in a woodburning stove, and that there was no other option! Then we found you online. We are delighted with our little Hobbit, which swallows up logs and kicks out a good amount of heat. Perfect for the winter! I will also be writing to the London-based fireplace companies to put the Hobbit on their radar. Best wishes."

Nat

Small Stove Installed in a Household Fireplace

Delighted With Our Hobbit Stove!

"Mark, Gill, thank you for your assistance, we are delighted with our Hobbit! I fired it up this evening after taking all afternoon making a register plate to fit the opening."

Alan

Small Stove Installed in a Household Fireplace

It's Brilliant!

"Hi Mark, here's a photo of the Hobbit installed in my Yorkist grate. It’s brilliant! It also throws out a lot more heat than the grate did."

Roger T

Small Stove Installed in a Household Fireplace

Just to Say Thank You!

"I just had a chat with Gill saying how delighted we are with our little Hobbit stove, and to also thank you both for your attention to detail and excellent customer service!"

Derrick

Small Stove Installed in a Household Fireplace

The Little Hobbit Has Stepped Up To The Challenge!

"We just wanted to say how impressed and how much of a life saver our little Hobbit has been! It was fitted a few months ago in our holiday home in Rhu, Scotland, which is a large open plan conversion in a Victorian house. This weekend our boiler decided it was not going to play ball. The little Hobbit has stepped up to the challenge, providing heat to a very large area, about twenty eight foot by twenty four foot with a high ceiling of about eighteen foot, keeping the room reasonably warm, warm enough for us not to use cardigans!”

Alan W

Small Stove Installed in a Household Fireplace

Very Pleased With Our Hobbit!

"We are very pleased with the stove and think it looks great! We restored our fireplace (it was hidden under plaster!) and the whole look is better than we hoped!"

Neil

Small Stove Installed in a Household Fireplace

Absolutely Delighted!

"Just had our Hobbit SE installed in our Victorian fireplace and we are absolutely delighted with the end result. We felt passionate about preserving our lovely fireplace!"

Andy

Small Stove Installed in a Household Fireplace

Our Pride And Joy!

"What a fantastic fireplace with the beautiful Hobbit stove. It fits perfectly into the small space and throws out a lot of heat. Here's a photo of our little stove, now our pride and joy and much admired by all who see and feel the warmth."

Chris and C

Small Stove Installed in a Household Fireplace

Fantastic!

"Just to bid you all a Happy New Year and to say how much we’re enjoying having our Hobbit stove! It was easy to fit with the help of your excellent ‘how to’ videos and we’re just awaiting our inspection by building control for the certification. The Hobbit has fitted neatly into the hearth vacated by the old gas back boiler (with a little cosmetic rendering) and never ceases to surprise us how much heat it can deliver to the point that the new condenser boiler is having an easy life, thereby saving us on gas bills too! Everyone loves having a ‘real fire’ in the living room."

Philip Baird

Small Stove Installed in a Household Fireplace

A Brilliant Little Wood Burner!

"The stove we bought from you is really starting to come into its own as the weather cools down. Here is a photo showing how much one of our dogs is enjoying it!"

Small Stove Installed in a Household Fireplace

Brilliant Product!

"Just wanted to share a picture of our newly installed Hobbit. Absolutely delighted with it, and so pleased we were able to retain our existing fireplace as well. Brilliant product, thank you!"

Marion

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We never sell on our data, please view our privacy policy for more information.

Always here to help

Always here to help...

If you have any questions or simply want to talk through your options, please give our friendly team a call.

Tel: 01626 363507 | 01626 333230