At what stage will payment be taken?When you confirm your order for stoves, stove installation kits, stove parts for Hobbit Spares etc. you will be charged for all of the items, whether they are in stock or if we are having to make some of them for you. By confirming that you want to proceed with the order we are taking this as agreement that you are happy for us to take the full payment at that point. Items that are not in stock at the time of ordering can sometimes take up to 6 weeks to come into stock. You will be advised, by email, when the items come into stock and they will be dispatched to you usually within 3 days.
Do you have a brochure?Although we do not have a brochure all of our spare parts can be found on this website and digital pdf versions are available for download.
Can I still buy my spare parts from my stove retailer?Yes, and in many cases it will be cheaper to do so. This site will only sell at full retail price where a retailer may be able to provide a discount
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